Frequently Asked Questions

Q. Why do you ask for my Date of Birth?

A. Protecting your private health information is our utmost concern. In order to authenticate your account and conform to HIPAA (Health Insurance Portability and Accountability Act of 1996) security standards, we require two forms of identification. HIPAA is United States legislation that provides data privacy and security provisions for safeguarding medical information.

Q. How do I sign up for an account in order to make payments online?

A. Click on Sign Up and provide the account number of the bill you want to pay electronically, the last four digits of your social security number, and a valid email address.

Q. What payment methods do you accept?
A. Credit card, debit card, and electronic checks. If you are paying by electronic check, payment account number (of the checking or savings account you will use to pay the bill), and the routing number (of the institution at which you have the payment account) are required.
Q. Can I make a payment online without signing up for an account?
A. Yes. Through our Quick Pay functionality, all you need is your account number and method of payment.
Q. What happens if I have multiple bills/accounts?
A. You can add multiple accounts and make payments to each respective bill.
Q. Can I set up a payment plan to help manage my bill?
A. Yes. You must Sign Up to access this feature. Once signed in, you can click here or click on the button “Payment Plan” from the home screen. There you can select between number of payments or amount, and then select your payment method.
Q. Can I store a payment method to make future payments?
A. Yes. Once you are logged into your account, click on the My Wallet link and "Add Payment Method." You can store multiple payment methods such as your credit card, debit card, and bank account information. These are encrypted and stored in our secure, PCI compliant environment. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.
Q. The balance due on my bill doesn’t seem to be right. What should I do?
A. Call us at 888-349-4029 , or Click Here to chat with a support representative for all questions about your account balance. If you just made a payment, please allow 2-10 business days for the payment to be applied to the account.
Q. What if my payment account does not have sufficient funds to cover a payment?
A. We make withdrawals authorized by you from the checking or savings account that you designate as the payment account. As with any payment account, you must provide sufficient funds to cover all payments. There may be additional charges for payments attempted against accounts with insufficient funds.
Q. What should I do if I detect a mistake in my information?
A. If you think there might be a mistake on your bill, contact PatientRev by emailing us at PatientRevSupport@pfsgroup.org.
Q. Is there a fee to use this service?
A. This service is provided at no cost to you.
Q. How secure is my information?
A. We take the sensitivity and security of your health information very seriously. You can trust PatientRev to protect your personal information with the highest security standards. PatientRev is compliant with health industry security standards called HIPAA (Health Insurance Portability and Accountability Act) which address the security and privacy of health information including: encryption of Protected Health Information (PHI), confidentiality of PHI, and auditing of PHI access. View our privacy policy here for more information.
Q. How do I change my Username and Password?
A. Your PatientRev username is your email address. To change your information, go to the Edit Profile page. To change your password, go to the Change Password page.
Q. How can I delete my account?
A. You cannot delete your account if there is a balance due, however you can unsubscribe from all notifications via the Edit Profile page. For any questions regarding your account, email us at PatientRevSupport@pfsgroup.org
Q. What if I change bank accounts?
A. You can create a new payment account or change your existing payment account at any time.
If you need more information or an answer to a question not covered here, please contact Customer Service at PatientRevSupport@pfsgroup.org.